General Information

Q: What services does Avid Fire & Safety provide?
A: Avid Fire & Safety offers a range of services including fire extinguisher sales and maintenance, fire alarm installation and inspection, emergency lighting installation and testing. We can also assist in arranging fire risk assessments, fire training and much more.

Q: Where is Avid Fire & Safety located?
A: We are located in Mildenhall, Suffolk. Please visit our Contact Us page for detailed contact information.

Q: How can I contact Avid Fire & Safety?
A: You can reach us by phone at 07769884342, by email at info@avidfireandsafety.com, or through our online contact form available on our website.

Fire Extinguishers

Q: How often should fire extinguishers be inspected?
A: Fire extinguishers should be visually inspected monthly and professionally inspected annually.

Q: Do you offer fire extinguisher training?
A: Yes, we can help provide comprehensive fire extinguisher training for individuals and businesses. This training covers proper use, maintenance, and safety procedures.

Q: Can you service all types of fire extinguishers?
A: We service most types of fire extinguishers including powder, CO2, water, and foam extinguishers. Contact us for specific details about your extinguisher type.

Fire Alarms

Q: What types of fire alarm systems do you install?
A: We install various types of fire alarm systems including conventional, addressable, and wireless systems to meet different needs and building requirements.

Q: How often should fire alarms be tested?
A: Fire alarms should be tested weekly to ensure they are functioning correctly. A professional inspection should be conducted at least every 6 months.

Q: Do you offer maintenance services for fire alarm systems?
A: We offer service and maintenance in-line with current legislation and British Standards to ensure your systems are in working order.

Q: Can you help with fire alarm system design and installation?
A: Yes, our experienced team can design and install a fire alarm system tailored to your specific needs, ensuring compliance with all relevant regulations and standards.

Emergency Lighting

Q: Why is emergency lighting important?
A: Emergency lighting is crucial for ensuring safe evacuation during power outages or emergencies, providing illumination in escape routes and critical areas.

Q: How often should emergency lighting be tested?
A: Emergency lighting should be tested monthly for functionality and annually for a full duration test to ensure the battery will last for the required emergency period.

Q: Do you offer maintenance services for emergency lighting?
A: Yes, we offer regular maintenance and testing services to ensure your emergency lighting systems are always in working condition.

Fire Risk Assessment

Q: Are Fire Risk Assessments a Legal Requirement in the UK?
A: Yes, fire risk assessments are a legal requirement in the UK, which for England is covered in the Regulatory Reform (Fire Safety) Order 2005. This legislation requires all employers, landlords, and owners of non-domestic premises to carry out fire risk assessments on their properties. Failure to comply with this requirement can result in fines, imprisonment, or even closure of the premises.

Fire risk assessments are an essential part of fire safety management and are designed to identify potential fire hazards and assess the risks associated with these hazards. They also aim to determine what measures need to be put in place to reduce or eliminate these risks. This helps to ensure the safety of individuals and property in case of a fire.

Fire Safety Training

Q: What types of fire safety training do you offer?
A: We can assist with a variety of training programs including fire extinguisher use, fire warden training, emergency evacuation procedures, and general fire safety awareness.

Q: Can you provide on-site training at my business?
A: Yes, we can arrange on-site training tailored to your specific workplace and industry needs.

Q: How often should fire safety training be conducted?
A: Fire safety training should be conducted at least annually, with additional training whenever there are significant changes to staff or workplace procedures.

Miscellaneous

Q: How do I schedule a service appointment?
A: Let’s discuss your requirements by calling us at 07769884342, emailing us at info@avidfireandsafety.com or through our online contact form available on our website.

Q: Are your technicians certified?
A: Yes, all our technicians are certified and highly trained to ensure they provide the highest level of service and expertise.

Q: What areas do you serve?
A: We serve East Anglia, including Suffolk, Norfolk and Essex areas. Please contact us if you are unsure whether we service your location.

Q: Do you offer 24/7 emergency services?
A: Yes, we offer 24/7 emergency services for urgent fire safety issues. Please call our emergency line at 07769884342.

For any additional questions, please feel free to contact us. We're here to help with all your fire and safety needs!